Frequently Asked Questions
Disclaimer:
Cancellations must be made 48 hours prior to your event in order to receive a full refund. Customers are still responsible for the entire balance for cancellations made after the 48-hour time window. If the weather on the day of your event is so severe that it becomes dangerous to use our equipment, we will give you a rain check that can be applied to a future event.
Additional Information:
There is an additional $100 charge for each additional rental day after the first day.
Cancellations must be made 48 hours prior to your event in order to receive a full refund. Customers are still responsible for the entire balance for cancellations made after the 48-hour time window. If the weather on the day of your event is so severe that it becomes dangerous to use our equipment, we will give you a rain check that can be applied to a future event.
Additional Information:
There is an additional $100 charge for each additional rental day after the first day.
Q.What is the minimum order amount?
A.The minimum order amount is $75.
Q.Does the price include set up and delivery?
A.Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.Does the standard rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time to play.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.No. The jump should be clean when you get it. Three Rivers Jump cleans and disinfects after every rental using a product called Odo-Ban.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Please refer to your local cities "Special Event Guides" as many have a process to get a permit.
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as we do not carry cash. For schools, churches, and/or business we can accept checks.
Q.What if we need to cancel?
A.Cancellations must be made 48 hours prior to your event in order to receive a full refund. Customers are still responsible for the entire balance for cancellations made after the 48-hour time window. If the weather on the day of your event is so severe that it becomes dangerous to use our equipment, we will give you a rain check that can be applied to a future event.
Q.Do you require a deposit?
A.Yes all orders require a $50 credit card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Q.How big are the jumps?
A.Most of our jumps (all of our character jumps for example) are 13'x13' or bigger. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.What about the big jumps? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. We recommend purchasing the damage waiver for a minimal fee is you have concerns.
Q.Do you offer any discounts?
A.Yes, we give a 5% discount to military (active & veterans) and educators.
Q.Do you donate inflatables for events?
A.Yes, we love to partner with our community. Please reach out via email or phone and we would be happy to discuss. Donation is on a case by case scenario.
